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  • Kokerboom Crafts Terms & Conditions

    Terms and Conditions

    These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.  This site is owned and operated by Kokerboom Crafts. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website please contact us at [email protected]


    The contract between us
    We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

    Ownership of rights
    All rights, including copyright, in this website are owned by or licensed to Kokerboom Crafts. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.


    Accuracy of content
    The majority of the products we sell are handmade in small batches. All individual items are separately listed on our website. We try our best to ensure that the images and details of each product are fairly described. However, due to the individual nature of our products we recommend that you contact us if you have any questions about the products prior to purchase. We are more than happy to deal with enquiries and will endeavour to do so as promptly as  possible.


    Should you not be happy with your purchase once received please contact us by email and follow the guidelines set out in the Returns section.


    Prices quoted on our site are correct at the time of publishing and all goods have been fairly described. Please note though that weights, dimensions and capacities given about the goods are approximate only.

    Making a purchase and product availability
    Our website is available 24 hours a day, 7 days per week and is safe, secure and easy to use. Simply browse our online shop and add any items you wish to purchase to your shopping bag after confirming the quantity.

    When you have finished your shopping, just click on “checkout” and fill out the few details needed to complete your order.  Please ensure that all fields marked with an asterisk * are completed, otherwise you will be unable to complete the checkout.

    Stock levels for individual products are listed online with each product’s ‘add to cart’ button. Stock levels are updated automatically for online orders. However, as we also sell our goods off-line at exhibitions and events, the stock levels cannot be guaranteed and may not reflect any recent orders taken off-line. In the event of purchasing a product that is out-of-stock we will contact you to explore the option to cancel an order or product exchange. If you are interested in an item which is out of stock, we are happy to take pre-orders in advance of re-stocking or can arrange special orders to obtain items for you. Please contact us via [email protected] to discuss. 

    From time to time we may issue promotional codes. Please note that these codes are valid for in-stock items only.

    Only one promotional offer can be used at any one time and any Promotion Codes are not valid on items on special offer. 
    We reserve the right to stop or remove a promotion at any time without prior warning and all promotional codes remain the property of Kokerboom Crafts.

    Acknowledgement and acceptance of your order
    You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.

    Ordering errors
    You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

    Product pricing and descriptions
    We undertake all reasonable care to ensure that all the details, prices and descriptions of products in our catalogues and on our website are accurate at the time when they are either entered onto our system. Whilst we always endeavour to keep the website as accurate and up to date as possible, there may be rare occasions when the information on the website at a given time may not precisely reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information.

    The prices payable for goods that you order are as set out in our website and are in £s sterling. All prices are correct at the time of entering information. Prices exclude delivery.

    Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

    Payment terms
    Our payment process is operated through SagePay (Protx) via a secure server. You can check this by looking for the closed padlock at the bottom of your browser window at the payment stage. All card information is encrypted using the latest secure technology and passed directly to SagePay for authorization. This means that we only have access to your delivery address and email and we don’t get to see or hold onto your card details.  No credit card information is stored on our systems at any time.

    We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. Please note that your payment transaction will appear as Kokerboom Crafts on your credit/debit card statement. 

    We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.


    Delivery charges
    Delivery charges vary according to the type of goods ordered and cannot be refunded. They are set out clearly under the ‘Delivery’ section on our website.

    We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

    You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

    Risk and ownership
    Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

    Cancellation rights
    We hope that you will be delighted with your order, however there may be an occasion where you need an exchange or a refund. 
    If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within fourteen days following your receipt of the goods or the date on which we begin provision of the services.

    You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation and inform us (by post, phone or e-mail only) within fourteen days of delivery. You must return the products to us as soon as possible (within fourteen days of receipt of your order) after informing us that the products are damaged or have been incorrectly supplied. Please note that we will not accept the return of any damaged or incorrectly supplied products where you fail to notify us of this within fourteen days of receiving them.

    If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen days, starting the day after you receive the order. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned at your cost within fourteen days of receipt of your order.

    Cancellation by us
    We reserve the right to cancel the contract between us if:
     – we have insufficient stock to deliver the goods you have ordered;
     – if one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

    If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. 

    If you do not receive goods ordered within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).

    If you notify a problem to us under this condition we will offer at your choosing either:
     – to make good any shortage or non-delivery; 
    – to replace or repair any goods that are damaged or defective; or 
    – to refund to you the amount paid by you for the goods in question in whatever way we choose.

    Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

    You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

    Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. 

    Changes to legal notices
    We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

    Law, jurisdiction and language
    This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

    If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

    You acknowledge and agree to be bound by the terms of our privacy policy which are clearly stated on our website under the ‘Privacy’ section.

    Third party rights
    Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.



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